Getting started
Is Thera private and confidential?+
Yes. All conversations and bookings use strict role-based access. Therapists only see what's relevant to their patient and admins never read message bodies.
Do you support Arabic?+
Fully. The entire UI, AI assistant and content are bilingual EN / العربية with proper RTL support and IBM Plex Sans Arabic.
Do I need an app?+
No. Thera runs in any modern browser. We'll release native apps once the web experience is polished.
How much does it cost?+
Creating an account and chatting with Thera AI is free. Therapist sessions are paid per booking — prices vary from $40–$150.
For families
Can parents book for their children?+
Yes — parents can manage child profiles in the Family Hub, share notes with the therapist, and receive plain-language session reports.
How do you protect children's data?+
Children's notes and AI conversations are encrypted and visible only to the parent and the assigned therapist. We never expose them in admin tools.
What's the minimum age?+
13. Users 13–17 must have a parent linked to the account.
AI & safety
Is the AI a doctor?+
No. Thera AI is a supportive companion. For diagnoses, medication, or emergencies, always consult a licensed specialist.
What happens in a crisis?+
Our crisis-detection guardrail flags concerning content and immediately surfaces official Egypt emergency and mental-health numbers.
Will my chats be used to train AI?+
No. Conversations are stored encrypted and are never shared with third parties for training.
Booking & therapists
How are therapists vetted?+
Every therapist submits credentials, ID, and clinical references. Our admin team reviews each application within 5 working days.
Can I cancel a session?+
Yes — cancel or reschedule from your dashboard. Free up to 24h before, otherwise the therapist's policy applies.
Which payment methods do you support?+
Card payments via Stripe and regional transfer via InstaPay.
Do you offer insurance billing?+
Not yet. We'll provide a receipt you can submit for reimbursement.